Frequently Asked Questions

• Orders are processed Monday through Friday excluding the weekend. If an order is places on Saturday or Sunday, it will be processed the following Monday. Please allow 48-72 hours for us to process your order. Shipping is 7-21 business days.

• A tracking number will be provided once your order has been shipped.

• Custom wigs will take 7-14 business days

• Rush wigs will take 5-8 business days

• Yes. Any textured hair is 100% unprocessed human hair that can be colored and or bleached. Please understand that chemically treating hair can loosen curls, alter curl patterns, and in some cases dry out the hair so bear this in mind. When coloring hair (Any Pattern) we recommend that you consult with a professional.

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• Your Hair can last up to 2+years with proper care. ​

• Each bundle is 3.5 oz. For a full sew-in weave, the average person requires 3 bundles. If you desire more volume and layers, you will need at least 4 bundles of hair. When using a closure or a frontal 3 bundles is recommended.

• Longer lengths can require more bundles

An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".

To add a new FAQ follow these steps:

1. Manage FAQs from your site dashboard or in the Editor

2. Add a new question & answer

3. Assign your FAQ to a category

4. Save and publish.

You can always come back and edit your FAQs.

Yes. To add media follow these steps:

1. Manage FAQs from your site dashboard or in the Editor

2. Create a new FAQ or edit an existing one

3. From the answer text box click on the video, image or GIF icon

4. Add media from your library and save.

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.